FAQ

Frequentlyaskedquestions.

Everything you want to know about detectabli, your score, and how AI search works.

01BrowseJump to a topic, or scroll the lot
01General4 questions
What is AI visibility and why does it matter?

AI visibility is the discipline of making sure your brand gets found, cited, and recommended by AI engines like ChatGPT, Perplexity, Gemini, and Claude. As more users get answers directly from AI rather than clicking search results, being cited by AI is the new first-page ranking. detectabli gives you the tools to measure, understand, and improve that presence.

How is AI visibility different from SEO?

SEO optimises for search-engine rankings — you win by appearing high in a list of blue links. AI visibility optimises for AI citations — you win when an AI engine picks your brand as the single definitive answer to a question. The signals are different: AI visibility cares about authority, entity clarity, structured content, and topical depth rather than backlinks and keyword density.

Which AI engines does detectabli track?

We currently monitor ChatGPT, Perplexity, Gemini, Claude, Copilot, and Grok. Coverage expands as new engines emerge — additions are released to all customers without an upgrade.

How quickly can I see results after making changes?

Most brands see measurable improvements in AI visibility within 30–60 days of implementing our recommendations. The first weekly scan after a change usually surfaces the impact immediately.

02Your Visibility Score3 questions
How is my visibility score calculated?

Your score is a composite of four citation signals: Authority & Trust (how consistently AI engines mention you), Content Structure (how well your content is formatted for AI comprehension), Entity Clarity (how distinctly your brand identity is defined), and Coverage & Depth (how thoroughly your expertise is represented). Each signal is weighted and combined into a single 0–100 score.

What's considered a good visibility score?

Above 70 puts you in the top quartile for most categories. Above 85 means you're regularly cited as the primary recommendation. Below 40 typically means AI engines don't have enough signal to confidently mention your brand at all — that's where the largest gains tend to come from.

How often is my score updated?

Scores refresh weekly by default. On Pro and above, you can run on-demand scans whenever you want to verify a change took effect. Live alerts fire whenever a major engine flips its citation behaviour for one of your tracked prompts.

03Getting Started3 questions
What do I need to get started?

A domain. That's it. The first scan runs against your homepage and a representative set of category prompts; you can refine the prompt set later as you learn what queries matter for your category.

Can I track multiple brands or domains?

Yes. The Platform plan covers one brand at $349/month, and you can add up to four more at $249/month each. Past five brands it's the agency programme, which prices per brand more cheaply as the book grows. Switching between brands is one click in the dashboard.

How long does a scan take?

A baseline scan takes about 60 seconds for a single domain. Larger sites or wider prompt sets can take a few minutes. Results stream into the dashboard as each engine returns.

04Billing & Plans3 questions
Do you offer a free trial?

There's a free instant audit you can run before paying anything - drop your domain and read the first scan. Beyond that, the Platform plan is self-serve at $349/month and month-to-month, so you can create the workspace, run real scans, and cancel from the billing page if it isn't for you. If you'd rather we set it up with you first, book a free setup call.

Can I cancel anytime?

Yes. Plans are month-to-month and you can cancel from the billing page in one click. We don't pro-rate refunds, but you keep full access through the end of your billing cycle.

What happens to my data if I cancel?

Your historical scans and reports stay accessible for 90 days after cancellation. You can export everything (CSV + JSON) at any time during that window. After 90 days, scan-level data is purged; your account remains so you can re-subscribe later.

05Integrations & API3 questions
Is there a public API?

Yes. The REST API exposes scans, citations, and engine-level breakdowns. Webhooks fire on score changes, citation flips, and new alerts. Full reference is in the developer docs.

Can I export my scan data?

Yes — every report exports to CSV, JSON, or a branded PDF. Scheduled exports can be delivered to email or a webhook. Enterprise plans support direct push to your data warehouse.

Does detectabli integrate with Google Analytics?

Yes. Connect Google Analytics and detectabli tracks your full GA4 traffic right alongside your AI visibility. With the integration enabled, we also surface AI-assistant-driven sessions — visits referred by ChatGPT, Perplexity, Gemini, and others — inside your analytics, so you can see exactly how AI discovery turns into clicks and conversions.

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