Question 1

What is AI visibility and why does it matter?

Accepted Answer

AI visibility is the discipline of making sure your brand gets found, cited, and recommended by AI engines like ChatGPT, Perplexity, Gemini, and Claude. As more users get answers directly from AI rather than clicking search results, being cited by AI is the new first-page ranking. detectabli gives you the tools to measure, understand, and improve that presence.

Question 2

How is AI visibility different from SEO?

Accepted Answer

SEO optimises for search-engine rankings — you win by appearing high in a list of blue links. AI visibility optimises for AI citations — you win when an AI engine picks your brand as the single definitive answer to a question. The signals are different: AI visibility cares about authority, entity clarity, structured content, and topical depth rather than backlinks and keyword density.

Question 3

Which AI engines does detectabli track?

Accepted Answer

We currently monitor ChatGPT, Perplexity, Gemini, Claude, Copilot, and Grok. Coverage expands as new engines emerge — additions are released to all customers without an upgrade.

Question 4

How quickly can I see results after making changes?

Accepted Answer

Most brands see measurable improvements in AI visibility within 30–60 days of implementing our recommendations. The first weekly scan after a change usually surfaces the impact immediately.

Question 5

How is my visibility score calculated?

Accepted Answer

Your score is a composite of four citation signals: Authority & Trust (how consistently AI engines mention you), Content Structure (how well your content is formatted for AI comprehension), Entity Clarity (how distinctly your brand identity is defined), and Coverage & Depth (how thoroughly your expertise is represented). Each signal is weighted and combined into a single 0–100 score.

Question 6

What's considered a good visibility score?

Accepted Answer

Above 70 puts you in the top quartile for most categories. Above 85 means you're regularly cited as the primary recommendation. Below 40 typically means AI engines don't have enough signal to confidently mention your brand at all — that's where the largest gains tend to come from.

Question 7

How often is my score updated?

Accepted Answer

Scores refresh weekly by default. On Pro and above, you can run on-demand scans whenever you want to verify a change took effect. Live alerts fire whenever a major engine flips its citation behaviour for one of your tracked prompts.

Question 8

What do I need to get started?

Accepted Answer

A domain. That's it. The first scan runs against your homepage and a representative set of category prompts; you can refine the prompt set later as you learn what queries matter for your category.

Question 9

Can I track multiple brands or domains?

Accepted Answer

Yes. The Detectabli Platform plan tracks unlimited brands and domains. Switching between brands is one click in the dashboard.

Question 10

How long does a scan take?

Accepted Answer

A baseline scan takes about 60 seconds for a single domain. Larger sites or wider prompt sets can take a few minutes. Results stream into the dashboard as each engine returns.

Question 11

Do you offer a free trial?

Accepted Answer

Talk to sales and we'll help you understand the right setup for your brand before choosing a plan.

Question 12

Can I cancel anytime?

Accepted Answer

Yes. Plans are month-to-month and you can cancel from the billing page in one click. We don't pro-rate refunds, but you keep full access through the end of your billing cycle.

Question 13

What happens to my data if I cancel?

Accepted Answer

Your historical scans and reports stay accessible for 90 days after cancellation. You can export everything (CSV + JSON) at any time during that window. After 90 days, scan-level data is purged; your account remains so you can re-subscribe later.

Question 14

Is there a public API?

Accepted Answer

Yes. The REST API exposes scans, citations, and engine-level breakdowns. Webhooks fire on score changes, citation flips, and new alerts. Full reference is in the developer docs.

Question 15

Can I export my scan data?

Accepted Answer

Yes — every report exports to CSV, JSON, or a branded PDF. Scheduled exports can be delivered to email or a webhook. Enterprise plans support direct push to your data warehouse.

Question 16

Does detectabli integrate with Google Analytics?

Accepted Answer

Yes. Connect Google Analytics and detectabli tracks your full GA4 traffic right alongside your AI visibility. With the integration enabled, we also surface AI-assistant-driven sessions — visits referred by ChatGPT, Perplexity, Gemini, and others — inside your analytics, so you can see exactly how AI discovery turns into clicks and conversions.

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