Terms of Service

"Affiliate" means any entity that directly or indirectly controls, is controlled by, or is under common control with a party.

"Aggregated Data" means data that has been aggregated and de-identified such that it does not identify Customer or any individual.

"AI Platforms" means the third-party artificial intelligence platforms and answer engines that Detectabli queries on Customer's behalf as part of the Service (e.g. ChatGPT, Google AI Overviews, Perplexity, Claude, Gemini).

"Customer Content" means any data, content, files, prompts, queries, URLs, brand information, competitor lists, materials, and other information that Customer or its Users submit, upload, or otherwise provide to or through the Service.

"Documentation" means the user documentation, guides, FAQs, in-product help, and policies for the Service made available by Detectabli from time to time.

"DPA" means the Data Processing Addendum made available by Detectabli on request.

"Effective Date" means the date Customer first accepts these Terms or the start date specified in the applicable Order Form, whichever is earlier.

"Fees" means all subscription, usage, overage, and other fees payable for the Service as set forth in the applicable Plan or Order Form.

"Free Trial" means a no-cost or reduced-cost evaluation period offered by Detectabli.

"Order Form" means an ordering document executed by both parties that references these Terms and specifies the Plan, Fees, term, and other commercial terms.

"Plan" means the subscription tier and feature set selected by Customer (whether self-serve or via Order Form).

"Service" means the Detectabli AI search visibility platform, including the website at detectabli.com, the Documentation, APIs, software, models, MCP server, and any related offerings, as updated from time to time.

"Subscription Term" means the period during which Customer is authorised to use the Service, as specified in the applicable Plan or Order Form.

"User" means an individual authorised by Customer to use the Service under Customer's account.

2.1 Access. Subject to these Terms and payment of applicable Fees, Detectabli grants Customer a non-exclusive, non-transferable, non-sublicensable, revocable, limited right during the Subscription Term to access and use the Service for Customer's internal business purposes, in accordance with the Plan and Documentation.

2.2 What Detectabli does. The Service helps businesses understand and improve their visibility across AI-powered search and answer engines. Specifically, Detectabli: monitors and tracks the frequency with which specified keywords, brand names, products, or prompts appear in AI Platform responses; captures sentiment associated with a brand in AI-generated responses; records citation frequency for specified sources or domains; provides suggested prompts, keywords, and content recommendations; and surfaces competitor benchmarking and citation data from publicly available content and AI Platform outputs.

2.3 What Detectabli does not do. Unless expressly agreed in writing, Detectabli does not guarantee any specific outcome, ranking, citation rate, or share-of-voice in any AI Platform; does not promote, manipulate, or directly influence the visibility of any AI Platform on Customer's behalf; does not provide bespoke strategic, legal, marketing, or business-model advice; does not warrant the accuracy of any prompt, suggestion, or recommendation generated by the Service; and does not control the underlying behaviour or availability of any AI Platform. Output quality depends materially on the quality of Customer's inputs and the behaviour of third-party AI Platforms outside Detectabli's control.

2.4 Updates and changes. Detectabli may modify, update, add, or discontinue features of the Service at its discretion. We will use commercially reasonable efforts not to materially degrade the core functionality during a paid Subscription Term and will provide reasonable advance notice of any change we reasonably expect to be a material adverse change. Modification of individual features, integrations, AI Platforms, models, or third-party providers does not constitute material degradation provided core visibility-tracking functionality remains substantially available.

2.5 Third-party AI Platforms and integrations. The Service depends on third-party AI Platforms and other third-party services. Availability, behaviour, output quality, rate limits, and pricing of those external services are outside Detectabli's control. If a third-party AI Platform changes, restricts, or discontinues its service, we will use commercially reasonable efforts to adapt or find a suitable alternative, but we are not liable for changes or outages caused by third parties.

2.6 Affiliates. Customer may permit its Affiliates to access the Service, provided Customer remains responsible for their compliance with these Terms.

3.1 Eligibility. Customer must be a legal entity, business, or sole trader. Users must be at least 18 years old.

3.2 Account security. Customer is responsible for the security of its account credentials and for all activity that occurs under its account, whether or not authorised. Customer shall promptly notify Detectabli of any suspected or actual unauthorised use at contact@detectabli.com.

3.3 No credential sharing. Each User's login credentials are personal to that User and may not be shared. Detectabli may suspend access for credential sharing.

3.4 Customer responsibility for Users. Customer is responsible for its Users' acts and omissions in connection with the Service as if they were Customer's own.

4.1 No current Free Trial. Detectabli does not currently offer a standing Free Trial. From time to time, Detectabli may at its discretion offer a free or reduced-cost evaluation period, pilot, or proof-of-concept to selected customers. If a Free Trial is offered, the trial length, the Plan, the Fees (if any) that will be charged on conversion, and the renewal cadence will be disclosed in writing or at signup before Customer enters into the Free Trial.

4.2 Authorisation to charge. Where Customer enters payment details to start a Free Trial, Customer authorises Detectabli (and its payment processors) to charge Customer's payment method on file for the disclosed Fees, automatically and without further notice, on the day immediately following the end of the Free Trial and on each renewal thereafter.

4.3 Cancellation during a Free Trial. Customer may cancel at any time before the end of any Free Trial through the account interface or by emailing contact@detectabli.com. Cancellation takes effect immediately and no Fees will be charged. Cancellations made on or after the conversion date are governed by Section 6.

4.4 Free Trials "AS IS". Free Trials are provided "AS IS" and "AS AVAILABLE", without any warranty, service level, or support commitment. The limitations of liability in Section 14 apply with full force during any Free Trial.

5.1 Fees and currency. Customer shall pay all Fees set forth in the applicable Plan or Order Form. Fees are charged in the currency displayed at checkout (which may include USD, CAD, EUR, or GBP). Currency conversion, if any, is handled by Customer's bank or card issuer; Detectabli is not responsible for foreign exchange rates or cross-border charges.

5.2 Payment processors. Self-serve and Order Form Plans are billed via Detectabli's payment processors — currently Stripe and Whop, depending on the checkout flow. Customer authorises Detectabli (and its payment processors) to charge the payment method on file for all Fees as they become due. Where an Order Form expressly provides for invoicing, default payment terms are net thirty (30) days from invoice date, and past-due amounts accrue interest at the lesser of 1.5% per month or the maximum permitted by applicable law.

5.3 Auto-renewal — monthly Plans. Monthly Plans renew automatically on a month-to-month basis until cancelled by Customer through the account interface. Cancellation takes effect at the end of the then-current monthly period; Customer remains responsible for Fees through that date.

5.4 Auto-renewal — annual Plans. Annual Plans renew automatically for successive one-year periods unless Customer provides written notice of non-renewal at least thirty (30) days before the end of the then-current Subscription Term, or unless otherwise specified in the Order Form.

5.5 Pricing changes. Detectabli may change Fees on at least thirty (30) days' prior notice (by email or through the account interface). Pricing changes take effect on the next renewal and will not affect Fees during a Subscription Term for which Customer has already pre-paid. If Customer does not agree to a price change, Customer's sole remedy is to elect not to renew.

5.6 Taxes. All Fees are exclusive of taxes, levies, duties, withholdings, and similar government assessments (including GST, HST, PST, QST, VAT, and sales tax). Customer is responsible for all Taxes (other than Taxes on Detectabli's net income).

5.7 Disputed amounts. Customer must notify Detectabli in writing of any good-faith dispute over an invoiced amount within fifteen (15) days of the invoice date. Undisputed amounts must be paid when due.

5.8 No refunds. Except as expressly provided in Section 6, all Fees are non-cancellable and non-refundable.

6.1 Monthly Plans. Customer may cancel a monthly Plan at any time through the account interface. No refunds are available for partial months; access continues to the end of the then-current monthly period.

6.2 Annual Plans. Annual Plans are paid in advance and are non-cancellable and non-refundable, except that in the case of Detectabli's uncured material breach, Customer is entitled to a pro-rata refund of pre-paid Fees attributable to the unused full calendar months remaining in the Subscription Term.

6.3 Order Form Plans. Cancellation and refund terms for Order Form Plans are governed by the Order Form, which controls in the event of conflict with this Section 6.

6.4 Refund mechanics. Refunds are processed to the original payment method within thirty (30) days of cancellation.

7.1 Self-serve Plans. Free Trials are provided on a commercially reasonable best-efforts basis with no service level commitment and no support outside of self-service Documentation. For paid self-serve Plans, Detectabli will use commercially reasonable efforts to maintain 99.0% monthly uptime for the production Service and to respond to support enquiries received at contact@detectabli.com within one (1) business day. Service credits are not available on self-serve Plans; Customer's sole remedy for any failure to meet these targets is to terminate the affected Plan in accordance with Section 6.

7.2 Enterprise Plans. Where set out in an Order Form, Detectabli will use commercially reasonable efforts to maintain 99.9% monthly uptime for the production Service, excluding: scheduled maintenance; emergency maintenance; force majeure events; failures of third-party services (including AI Platforms), networks, or infrastructure outside Detectabli's reasonable control; and issues caused by Customer or by Customer Content. Customer's sole and exclusive remedy for any failure to meet such commitment is service credits as set forth in the Order Form. Service credits are non-refundable and may not exceed the Fees paid for the affected month.

8.1 Permitted use. Customer may use the Service only in accordance with these Terms, the Documentation, and applicable law.

8.2 Prohibited conduct. Customer shall not, and shall not permit any User, Affiliate, or third party acting on its behalf to: resell, sublicense, or commercially exploit the Service for the benefit of any third party; scrape, reverse-engineer, or attempt to derive the source code, models, weights, prompts, or training data of the Service; use the Service to develop or train any AI model intended to replicate the Service's functionality; publicly publish benchmarks or competitive analyses of the Service without Detectabli's prior written consent; make automated or bulk queries in excess of applicable rate limits or fair-use thresholds; attempt to gain unauthorised access to any account, data, or systems; interfere with the integrity, security, or availability of the Service; upload or transmit any malicious code; use the Service for any unlawful, fraudulent, infringing, defamatory, harassing, or abusive purpose; or submit prompts or content to the Service that would breach any underlying AI Platform's acceptable use policy.

8.3 Enforcement. Detectabli may investigate suspected violations and may suspend, throttle, or terminate Customer's access for any actual or suspected violation, with or without prior notice. Customer shall cooperate with any such investigation.

8.4 Fair use. Customer's use must be consistent with the typical patterns of similar customers on the same Plan. Where Customer's use materially exceeds typical patterns or imposes a disproportionate cost or load on Detectabli's infrastructure or third-party providers, Detectabli may apply reasonable fair-use measures — including throttling, requiring an upgrade, charging usage-based overages, or temporarily suspending access — with reasonable prior notice except where immediate action is needed to protect the Service.

9.1 Ownership. As between the parties, Customer retains all right, title, and interest in and to Customer Content. Customer is solely responsible for Customer Content and for ensuring it has all necessary rights, permissions, and consents to provide it to Detectabli.

9.2 Operational licence. Customer grants Detectabli a worldwide, non-exclusive, royalty-free licence to host, copy, store, transmit, display, process, and otherwise use Customer Content as necessary to: provide, operate, maintain, secure, monitor, and support the Service; prevent, detect, investigate, or address fraud, abuse, security incidents, technical issues, or violations of these Terms; comply with applicable law or valid legal process; and generate operational telemetry, logs, performance and error data, and similar metadata used to operate, debug, and improve the Service.

9.3 No AI model training on Customer Content. Detectabli does not use Customer Content to train, fine-tune, or otherwise develop the parameters or weights of any artificial intelligence or machine learning model. This commitment does not restrict the operational uses described in Section 9.2; Detectabli's collection and use of Aggregated Data under Section 9.4; or the use of Customer Content as input to third-party AI Platforms strictly as necessary to perform the visibility tracking that Customer has requested.

9.4 Aggregated Data. Detectabli may collect, generate, derive, and use Aggregated Data for any lawful purpose, including industry benchmarks, analytics, research, product development, and incorporation into the Service. As between the parties, Aggregated Data is owned by Detectabli.

9.5 Submission to third-party AI Platforms. Customer acknowledges and agrees that, as a core function of the Service, Detectabli sends prompts and queries (which may include Customer Content) to third-party AI Platforms to generate the visibility data Customer has requested. Once submitted, the handling of that data by the relevant AI Platform is governed by the AI Platform's own terms and privacy policy. Customer is responsible for ensuring that nothing it instructs Detectabli to send to an AI Platform breaches that AI Platform's terms or any applicable law.

9.6 Marketing reference. Detectabli may at all times use Customer's name (without logo) to identify Customer in internal sales presentations, investor materials, and similar non-public contexts. Detectabli may use Customer's name and logo in public marketing materials, including the Detectabli website, advertising, public case studies, and conference materials. Customer may opt out of public use of its name and logo at any time, on a forward-looking basis, by sending written notice to contact@detectabli.com. Detectabli will use commercially reasonable efforts to remove Customer's logo from its public website within thirty (30) days of receiving such notice.

9.7 Customer warranties. Customer represents and warrants that (a) it owns or has all necessary rights, licences, consents, and permissions to provide Customer Content and to grant the licences in this Section 9; and (b) Customer Content, and Detectabli's authorised use of it, does not and will not infringe, misappropriate, or violate any third-party right or any applicable law.

10.1 Detectabli IP. Detectabli and its licensors retain all right, title, and interest in and to the Service, the Documentation, the underlying software, models, algorithms, prompts, training data, outputs (other than Customer Content), Aggregated Data, and all related intellectual property rights worldwide. No rights are granted to Customer except as expressly set forth in these Terms.

10.2 Feedback. If Customer provides any suggestions, ideas, comments, enhancement requests, or other feedback, Customer grants Detectabli a worldwide, perpetual, irrevocable, royalty-free, fully paid-up, sublicensable licence to use, reproduce, modify, exploit, and incorporate the Feedback for any purpose without restriction or compensation.

10.3 Outputs. To the extent any output of the Service is provided to Customer (excluding Aggregated Data and Detectabli's pre-existing IP), Detectabli grants Customer a perpetual, worldwide, non-exclusive, non-transferable, royalty-free licence to use, copy, store, modify, and incorporate into Customer's business workflows any output generated during the Subscription Term. Customer acknowledges that similar or identical outputs may be generated for other customers, and Customer has no exclusive rights in such outputs.

10.4 Reservation of rights. All rights not expressly granted are reserved by Detectabli.

11.1 Obligations. The party receiving Confidential Information shall (a) use it only as necessary to perform under these Terms, (b) protect it using at least the same degree of care it uses for its own confidential information of like importance (and in any event no less than reasonable care), and (c) not disclose it to any third party other than its employees, advisors, and contractors with a need to know who are bound by confidentiality obligations no less protective than this Section 11.

11.2 Exclusions. Confidential Information does not include information that (a) is or becomes publicly known through no breach of these Terms, (b) was known by the receiving party prior to receipt without obligation of confidentiality, (c) is rightfully received from a third party without restriction, or (d) is independently developed without use of or reference to the disclosing party's Confidential Information.

11.3 Compelled disclosure. The receiving party may disclose Confidential Information as required by law or court order, provided it gives, where legally permitted, prompt notice to allow the disclosing party to seek a protective order.

11.4 Survival. The obligations in this Section 11 survive termination for five (5) years; obligations relating to trade secrets continue for so long as the information remains a trade secret under applicable law.

12.1 Privacy Policy. Detectabli's collection and use of personal data in connection with the Service is governed by its Privacy Policy at detectabli.com/privacy, which is incorporated by reference.

12.2 DPA. Where Detectabli processes personal data on Customer's behalf, the parties' respective obligations are set out in the Data Processing Addendum (the "DPA"), which Detectabli will make available on request and which is incorporated by reference for any Customer that has executed or otherwise accepted it. The DPA includes, where applicable, the EU Standard Contractual Clauses and the UK International Data Transfer Addendum.

12.3 Customer responsibilities. Customer is the controller (or business, as applicable) for personal data it provides to the Service and is responsible for ensuring it has all rights and lawful bases necessary for Detectabli's processing under these Terms and the DPA.

12.4 Security. Detectabli will maintain commercially reasonable administrative, technical, and physical safeguards designed to protect Customer Content against unauthorised access, use, disclosure, alteration, or destruction.

13.1 Mutual. Each party warrants that it has the corporate authority to enter into and perform under these Terms.

13.2 Limited Detectabli warranty. Detectabli warrants that the Service will perform materially in accordance with the Documentation. Customer's sole and exclusive remedy for breach of this warranty is, at Detectabli's option, (a) re-performance of the affected Service or (b) termination of the affected Plan and a pro-rata refund of pre-paid Fees for the unused portion. This warranty does not apply to Free Trials, beta features, or no-cost use.

13.3 AI disclaimer. The Service uses artificial intelligence, large language models, and the outputs of third-party AI Platforms. Outputs may be inaccurate, incomplete, biased, out of date, or unsuitable for a particular purpose, and may include hallucinations, fabricated content, or content that does not reflect the live state of any AI Platform. Customer is solely responsible for reviewing, verifying, and evaluating any output before relying on it for any decision or use.

13.4 No guaranteed visibility outcomes. Detectabli is a measurement and intelligence platform, not a guarantee of any particular ranking, citation rate, share-of-voice, or visibility outcome in any AI Platform. The behaviour of AI Platforms is dynamic, opaque, and controlled entirely by third parties. Detectabli makes no representation or warranty regarding any specific visibility, traffic, revenue, or business outcome.

13.5 General disclaimer. Except as expressly set forth in these Terms, the Service, including all outputs, documentation, and related materials, is provided "AS IS" and "AS AVAILABLE". Detectabli and its affiliates, licensors, and suppliers disclaim all warranties, express, implied, and statutory, including the implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and title. Detectabli does not warrant that the Service will be uninterrupted, error-free, or secure, or that any defects will be corrected.

14.1 Exclusion of damages. To the maximum extent permitted by applicable law, neither party (nor its affiliates, licensors, or suppliers) shall be liable to the other for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, lost goodwill, lost or corrupted data, business interruption, or cost of substitute goods or services, in each case whether in contract, tort, strict liability, or any other theory, and whether or not advised of the possibility of such damages.

14.2 Cap. To the maximum extent permitted by applicable law, each party's total aggregate liability arising out of or in connection with these Terms or the Service shall not exceed the Fees paid or payable by Customer to Detectabli in the twelve (12) months preceding the event giving rise to the claim. Higher or different liability caps may be agreed in an Order Form.

14.3 Carve-outs. The exclusions and cap in Sections 14.1 and 14.2 do not apply to: Customer's payment obligations; Customer's breach of Section 8 (Acceptable Use), Section 9.7 (Customer Content warranties), Section 10 (Intellectual Property), or Section 11 (Confidentiality); Customer's indemnification obligations under Section 15.2; either party's gross negligence, wilful misconduct, or fraud; or liability that cannot be excluded or limited under applicable law.

14.4 Basis of the bargain. Customer acknowledges that the Fees reflect the allocation of risk in this Section 14, and that Detectabli would not enter into these Terms without these limitations. The exclusions and limitations in this Section 14 apply even if a remedy fails of its essential purpose.

15.1 By Detectabli. Detectabli will defend Customer against any third-party claim alleging that Customer's authorised use of the Service, in accordance with these Terms and the Documentation, infringes a valid copyright, registered trademark, or patent of such third party in Canada or the United States, and will pay damages and reasonable legal fees finally awarded against Customer (or agreed in settlement). If the Service is or may become the subject of an infringement claim, Detectabli may at its option (a) procure the right for Customer to continue using the Service, (b) modify the Service so that it is non-infringing while substantially preserving its functionality, or (c) terminate the affected subscription and refund pre-paid Fees for the unused portion. Detectabli has no obligation under this Section 15.1 for claims arising from Customer Content; use in breach of these Terms; modification or combination of the Service with materials not provided by Detectabli; Free Trials or beta features; Customer's continued use after notification of an alleged infringement; or the content of any output generated by the Service or by any AI Platform. This Section 15.1 states Detectabli's sole liability and Customer's exclusive remedy for any third-party infringement claim.

15.2 By Customer. Customer will defend Detectabli, its Affiliates, and their respective officers, directors, employees, and agents against any third-party claim arising from or relating to (a) Customer Content, (b) Customer's or any User's use of the Service in breach of these Terms, the Documentation, or applicable law, (c) Customer's violation of any third-party right (including the terms of any AI Platform), or (d) any combination of the Service with materials not provided by Detectabli, and will pay damages and reasonable legal fees finally awarded against Detectabli (or agreed in settlement).

15.3 Procedure. The indemnified party shall (a) promptly notify the indemnifying party in writing of the claim, (b) give the indemnifying party sole control of the defence and settlement (provided no settlement may impose any non-monetary obligation, admission, or unreimbursed payment on the indemnified party without its prior written consent, not to be unreasonably withheld), and (c) provide reasonable cooperation at the indemnifying party's expense.

16.1 Term. These Terms commence on the Effective Date and continue until all subscriptions have expired or been terminated.

16.2 Termination for cause. Either party may terminate these Terms or any affected subscription on written notice if the other party (a) materially breaches these Terms and fails to cure within thirty (30) days after written notice (ten (10) days for non-payment), or (b) becomes insolvent, makes an assignment for the benefit of creditors, ceases to do business, or becomes the subject of a bankruptcy or similar proceeding not dismissed within sixty (60) days.

16.3 Termination by Customer. Customer may cancel monthly Plans through the account interface and annual Plans by providing the notice required in Section 5.4. Termination of an Order Form Plan is governed by the Order Form.

16.4 Termination by Detectabli. Detectabli may terminate any Free Trial, beta, or no-cost use at any time, with or without notice. Detectabli may terminate paid subscriptions for convenience on thirty (30) days' prior written notice, in which case Detectabli will refund pre-paid Fees for the unused portion of the Subscription Term as Customer's sole remedy.

16.5 Suspension. Without limiting Section 16.2, Detectabli may immediately suspend Customer's and any User's access to the Service if Customer (a) fails to pay Fees when due, (b) breaches Section 8, (c) is the subject of a third-party claim that, if proven, would breach these Terms, or (d) creates a security, legal, or reputational risk to Detectabli, the Service, or any third party.

16.6 Effect of termination; data export. Upon termination or expiration: (a) Customer's right to access and use the Service immediately ceases; (b) all accrued Fees become immediately due and payable; and (c) for thirty (30) days following termination, Detectabli will make Customer Content available for export through the account interface or such other means as Detectabli provides. After such 30-day period, Detectabli may delete Customer Content from production systems and will purge Customer Content from backups in the ordinary course (typically within ninety (90) days). Customer is solely responsible for exporting Customer Content within the export window.

16.7 Survival. Sections 1, 5 (with respect to amounts then accrued), 6, 9.3, 9.4, 10, 11, 13, 14, 15, 16.6, 16.7, 18, 19, and 20 survive termination.

From time to time, Detectabli may make beta, alpha, evaluation, preview, or early-access features available to Customer ("Beta Features"). Beta Features are provided "AS IS" and "AS AVAILABLE", without any warranty, support, indemnity, or service level commitment, and may be modified, suspended, or discontinued at any time. Detectabli's total liability for Beta Features is subject to Section 14.2. Customer acknowledges that Beta Features may be incomplete, contain errors, and not be representative of generally available functionality.

18.1 Governing law. These Terms are governed by, and construed in accordance with, the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

18.2 Exclusive jurisdiction. Each party submits to the exclusive jurisdiction of the courts located in Toronto, Ontario, Canada, for any action arising out of or relating to these Terms, and waives any objection to venue, forum non conveniens, or personal jurisdiction in those courts. The parties may agree an alternative forum in an Order Form.

18.3 Equitable relief. Notwithstanding Section 18.2, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or Confidential Information.

18.4 Disputes resolved on an individual basis. The parties agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved on an individual, non-class basis. To the fullest extent permitted by applicable law, neither party will bring or participate in any class, collective, consolidated, mass, or representative action or proceeding. The parties also waive any right to trial by jury in any action arising out of or relating to these Terms.

18.5 Limitations period. Any claim arising under or related to these Terms must be brought within one (1) year after the cause of action accrues, or be permanently barred (except for Customer's payment obligations, which may be brought within the period allowed by law).

Neither party is liable for any failure or delay in performance (other than payment obligations) caused by circumstances beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labour disputes, governmental action, internet, telecommunications, or utility outages, third-party service or infrastructure failures (including failures or material changes of AI Platforms), cyber-attacks, or pandemics.

20.1 Notices. Notices to Detectabli must be sent to contact@detectabli.com. Notices to Customer may be sent to the email address on Customer's account or via the account interface and are deemed received upon transmission.

20.2 Assignment. Customer may not assign or transfer these Terms (or any rights or obligations hereunder), in whole or in part, without Detectabli's prior written consent; any purported assignment without consent is void. Detectabli may assign these Terms in connection with a merger, acquisition, reorganisation, change of control, or sale of all or substantially all of its assets, without consent.

20.3 Subcontractors. Detectabli may use subcontractors and third-party service providers to perform its obligations, provided Detectabli remains responsible for their performance.

20.4 Amendments. Detectabli may modify these Terms from time to time by posting an updated version on its website and/or providing notice via the account interface or email. Material changes take effect (a) for self-serve Customers, on the next renewal of the Subscription Term, and (b) for Order Form Customers, on renewal of the Order Form, unless the change is required by law. Continued use after the effective date of changes constitutes acceptance.

20.5 Entire agreement; precedence. These Terms (together with any Order Form, the Privacy Policy, and the DPA) constitute the entire agreement between the parties regarding the Service and supersede all prior or contemporaneous agreements, proposals, or representations. In the event of conflict the order of precedence is: (a) the DPA; (b) the Order Form; (c) these Terms; (d) the Documentation.

20.6 No waiver. Failure or delay in enforcing any provision is not a waiver. A waiver is effective only if in writing and signed by the waiving party.

20.7 Severability. If any provision is held unenforceable, the remaining provisions remain in full force, and the unenforceable provision will be reformed to the minimum extent necessary to make it enforceable while preserving its intent.

20.8 Independent contractors. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, fiduciary, or employment relationship.

20.9 No third-party beneficiaries. There are no third-party beneficiaries to these Terms.

20.10 Export and sanctions. Customer represents that it (and its Users) is not located in, ordinarily resident in, or organised under the laws of any country subject to comprehensive Canadian, U.S., U.K., or E.U. sanctions, and is not on any applicable government denied-party or restricted-party list. Customer will comply with all applicable export-control, sanctions, and anti-corruption laws.

20.11 Counterparts; e-signature. Order Forms may be executed in counterparts and via electronic signature, each of which is deemed an original.

20.12 Headings; interpretation. Headings are for convenience only and do not affect interpretation. "Including" means "including without limitation".

20.13 Contracting entity. These Terms are entered into with Unlocked AEO Inc. (Ontario, Canada), trading as Detectabli.